The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
Master Card Signature Confirmation Regulation - All on-line customers using Master Card to pay for their orders must also pay for signature confirmation ($5.95) as per new Master Card regulations. Orders that qualify for free shipping does not include the signature confirmation, this must be paid by the customer.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When registering on our site, as appropriate, you may be asked to enter your name and e-mail address.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.
To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file.
We set a persistent cookie to store your passwords, so you don't have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.
If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited.
Tracking Technologies &Third Party Cookies
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Customer Testimonials, Comments & Reviews
With your consent we may post your testimonial along with your name. If you want your testimonial removed please contact us at Info@e-cigarette-usa.com
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
- Shipping & Delivery
How will I know if you’ve received my order? When you submit your order, you will receive an order confirmation receipt via e-mail. Additionally, you will see the order confirmation page after you submit your order. Be sure to print this screen and keep it handy in case you have questions about your order. You can also call us at (800)898-4157 to inquire about the status of your order.
Delivery Time: Orders ship from our warehouse in Hollywood Florida. Orders placed on holidays or weekends will begin processing the next business day. All orders will be shipped in 24-48 hours after the order is placed. If you place your order on a Friday, Saturday or Sunday, the order will be processed and filled on the following Monday.
If items in your order are out of stock we'll notify you by e-mail. Most backorders ship within 2 weeks.
What shipping option are available? USPS First Class Mail (3-7 days), Priority Mail (2-3 days) and Express mail (1-2 days) For APO/FPO addresses, all orders will be shipped via our Standard Service only (Express shiping is currently not available for APO/FPO addresses).
In order to protect our customers’ privacy, we will no longer be able to ship merchandise to a separate address from the billing address on orders over $49.99. The billing address AND shipping address MUST match in order for us to ship an order over $49.99. The only exception to this will be shipping to APO/FPO addresses; however, the billing information MUST match the credit card being used to make the purchase. Any information that does not match will cause a delay in shipment or possible cancellation of the order.
The risk of loss and title for all merchandise ordered pass to you when the merchandise is delivered to the shipping carrier.
Free Shipping on orders over $49.99 for U.S.A Customers only.
My order needs to be shipped outside of the continental United States. How do I do this?
USPS International Shipping:
Most orders can take 5 to 15 business days after processing and shipment. Please note that customs processing can sometimes increase delivery times and is out of E-Cigarette-USA’s control.
International Shipping orders do not qualify for our free shipping offer. We will fulfill your order through USPS International shipping services and when your order ships you will receive a tracking number sent to the email address on your order. USPS tracking will only track within the United States. It will not track worldwide.
Import Taxes & Duties:
Please note that your order may be subject to import duties, taxes, tariffs, or customs charges, once your package reaches your country. These fees are not included in your shipping costs. Any and all import taxes and customs duties are the responsibility of the customer. Duties and taxes levied by your country are beyond our control. We urge our customers to check with your local customs agency to see what kind of import duties are levied by the Country your shipping to.
Any packages refused by international customers for tax liability will receive full credit card refund MINUS shipping fees when items are returned to E-Cigarette-USA. No refunds will be made until items are returned to E-Cigarette-USA. If packages need to be reshipped, additional shipping charges will also apply
Please remember you are ordering at your own risk, we cannot be responsible for lost packages or misdeliveries by your local post office or actions taken by your local customs office.
International packages are marked with the approximate value of the goods that you ordered and accurately labeled as 'Vaporize care products'. Please ensure that the products you order can be legally imported to your location, because no refunds can be issued. Please remember that you are responsible for adhering to customs regulations in your own country and paying any required fees.
- Return Policy
To satisfy our customers and to ensure 100% quality service, each item going through the shipping process is fully checked to make sure the merchandise is in perfectly good working condition. However, we understand mistakes can happen, so we have created a return policy to cover such occurrences. ** Packages must be opened immediately after delivery. Each order placed on our website means 100% agreement to the following: ALL SALES ARE FINAL after 30 days from the date of shipment.
Non-defective Returns: We offer credit towards new merchandise or exchanges. If not satisfied with the merchandise within 7 days of delivery, contact us by phone or by e-mail, and ask to process a return. After approval by our returns department we will contact you and authorize the return process. Merchandise must be returned in the original shipping materials and in excellent condition. All shipping insurance charges will be on the buyer's expense pre-paid, no collect shipping allowed. We will need to receive the returned item(s) before we can process your return. When the merchandise returns in good condition, a credit will be issued for the merchandise to use towards new merchandise as an exchange. Failure to meet any of these requirements will result in a refusal, where no credit will be issued. Wrong Merchandise: will be replaced if the customer contacts us within 7 days of delivery. When contacting us, we will need information like the original order ID, and the original item number ordered. * If the item(s) returned turns out to be the right merchandise, the customer will be charged for the item(s) plus all the shipping charges of the first and second deliveries. We will ask for more information, such as the order ID, the actual problem with the merchandise, etc. Many times, the products are not operated correctly, and our customer service reps will be able to locate and "solve" the problem. If the product is evaluated as damaged on delivery, you must file a claim with USPS.
If the customer contacts us within no later than 30 days from date of shipment, about a product defect, we will need information like the original order ID and the original item number, details of what is defective with the merchandise, etc. After evaluating the problem, we will send any mechanical replacement parts (if necessary) or a brand new item. This 30 day warranty period is from the date of shipment. The warranty does not apply to any item where damage has been caused by product modification or misuse by the customer.
- Store Hours
Customer service available Monday To Friday 9:00am - 5:00pm