The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Privacy Policy

  • Store.E-Cigarette-USA.com is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in any way that varies from what is disclosed in this statement. Store.E-Cigarette-USA.com collects information from our users at several different areas on our site.

    You may also access the personal information you have submitted to Store.E-Cigarette-USA.com by selecting Your Account and editing the information as it exists in our system currently. You are also able to access your information in order to update or delete it by sending us an email at Info@E-Cigarette-USA.com



  • Shipping & Delivery

  • How will I know if you’ve received my order? When you submit your order, you will receive an order confirmation receipt via e-mail. Additionally, you will see the order confirmation page after you submit your order. Be sure to print this screen and keep it handy in case you have questions about your order. You can also call us at (800)898-4157 to inquire about the status of your order.

    Delivery Time: Orders ship from our warehouse in Hollywood Florida. Orders placed on holidays or weekends will begin processing the next business day. All orders will be shipped in 24-48 hours after the order is placed. If you place your order on a Friday, Saturday or Sunday, the order will be processed and filled on the following Monday.

    If items in your order are out of stock we'll notify you by e-mail. Most backorders ship within 2 weeks.

    What shipping option are available? USPS First Class Mail (3-7 days), Priority Mail (2-3 days) and Express mail (1-2 days) For APO/FPO addresses, all orders will be shipped via our Standard Service only (Express shiping is currently not available for APO/FPO addresses).

    In order to protect our customers’ privacy, we will no longer be able to ship merchandise to a separate address from the billing address on orders over $49.99. The billing address AND shipping address MUST match in order for us to ship an order over $49.99. The only exception to this will be shipping to APO/FPO addresses; however, the billing information MUST match the credit card being used to make the purchase. Any information that does not match will cause a delay in shipment or possible cancellation of the order. 

    The risk of loss and title for all merchandise ordered pass to you when the merchandise is delivered to the shipping carrier.

    Free Shipping on orders over $49.99 for U.S.A Customers only.



  • International

  • My order needs to be shipped outside of the continental United States. How do I do this? While we do ship orders to Alaska and Hawaii, we typically do not ship outside the United States. If you’d like to ship outside of the United States, please call us toll-free at (800) 898-4157. Fill in your Alaska or Hawaii shipping address as you normally would. We reserve the right to add shipping charges to Alaska and Hawaii orders if they are higher than what appears in the cart.

    International packages are marked with the approximate value of the goods that you ordered and accurately labeled as 'Vaporize care products'. Please ensure that the products you order can be legally imported to your location, because no refunds can be issued. Please remember that you are responsible for adhering to customs regulations in your own country and paying any required fees.



  • Return Policy

  • To satisfy our customers and to ensure 100% quality service, each item going through the shipping process is fully checked to make sure the merchandise is in perfectly good working condition. However, we understand mistakes can happen, so we have created a return policy to cover such occurrences.

    ** Package must be opened immediately after delivery.

    Each order placed on our website means 100% agreement to the following:

    ALL SALES ARE FINAL after 30 days from the date of shipment.

    Non-defective Returns: If not satisfied with the merchandise within 7 days of delivery, contact us by phone or by e-mail, and ask to process a return. After approval by our returns department we will contact you and authorize the return process. Merchandise must be returned in the original shipping materials in a good condition. All shipping insurance charges will be on the buyer's expense pre-paid, no collect shipping allowed.

    We will need to receive the returned item(s) before we can process your return. When the merchandise returns in good condition, a refund will be issued for the merchandise. Deductions will be as follows: - 25% restocking fee to cover our handling expenses (shipping materials, custom made box, packaging labor); - original shipping fees are not refunded.

    The rest will be refunded back to your card. Failure to meet any of these requirements will result in a refusal, where no refund will be issued.

    Wrong Merchandise: will be replaced if the customer contacts us within 7 days of delivery. When contacting us, we will need information like the original order ID, and the original item number ordered. 

    * If the item returned item(s) turns out to be the right merchandise, the customer will be charged for the item plus all the shipping charges of the first and second shipments.

    Damaged merchandise by delivery: will be replaced if the customer contacts us within 12 days of delivery. We will ask for more information, such as the order ID, the actual problem with the merchandise, etc. Many times, the products are not operated correctly, and our customer service reps will be able to locate and "solve" the problem. If the product is evaluated as damaged on delivery, we will file a claim with the shipping company, and the customer will provide access to the damaged merchandise (in case the shipping company requires inspection). We will send any replacement parts if necessary and the problem can easily be fixed, or a brand new product. If failed to notify within 12 days from delivery, we are not obligated to file any claims and/or to send any replacement parts. We will however, send the customer a claim form + copy of the invoice to file the claim themselves.

    Defective merchandise: will be handled if the customer contacts us within no later than 30 days from date of shipment, we will need information like the original order ID and the original item number, details of what is defective with the merchandise, etc.

    After evaluating the problem, we will send any mechanical replacement parts (if necessary) or a brand new item. This 30 day warranty period is from the date of shipment. The warranty does not apply to any item where damage has been caused by product modification or misuse. 



  • Store Hours

  • Customer service available Monday To Friday 9:00am - 5:00pm